Please Read Carefully

Refund & Cancellation Policy

Thank you for using Global Night Life (GNL). This Refund & Cancellation Policy explains the terms applicable to guest list bookings, table reservations, event tickets, and other services available through the Global Night Life platform. By using our Platform, you agree to this Policy.

1. General Policy

Global Night Life (GNL) is a technology platform that connects users with clubs, lounges, bars, restaurants, beach clubs, event organizers, and other nightlife venues.

Unless otherwise stated, GNL acts only as a booking and reservation platform. Refund eligibility may depend on the policies of the respective venue or event organizer.

2. Guest List Bookings

Guest List registrations are generally free of charge unless specifically mentioned. Since guest list bookings do not involve payment in most cases:

  • No refund is applicable.
  • Guest list confirmation does not guarantee entry.
  • Final admission is always subject to the respective club's policies and management discretion.

3. Table Reservations

Where advance payments or deposits are collected:

  • Cancellation requests will be governed by the cancellation policy of the respective venue.
  • Approved refunds, if any, will be processed according to the venue's policy.
  • GNL is not responsible for refund decisions made by the venue.

4. Event Tickets

Tickets purchased through GNL may be non-refundable, non-transferable, and non-exchangeable, unless otherwise specified by the event organizer or applicable law.

If an event is cancelled by the organizer, refunds (if applicable) will be processed in accordance with the organizer's refund policy.

5. Convenience Fees & Platform Charges

Platform fees, booking fees, convenience fees, payment gateway charges, taxes, and service charges, where applicable, are generally non-refundable, unless required by applicable law.

6. Club's Right to Refuse Entry

The respective club or venue reserves the sole and absolute right to refuse entry. Entry may be denied due to, including but not limited to:

  • Dress code violations
  • Age restrictions
  • Intoxication
  • Inappropriate behaviour
  • Security concerns
  • Capacity limits
  • Private events
  • Venue policies
  • Management discretion

No refund shall be payable by GNL solely because a venue has refused entry, unless the venue expressly approves such refund or applicable law requires otherwise.

7. User Cancellation

Where cancellation is permitted:

  • Cancellation requests must be submitted before the deadline specified by the venue.
  • Late cancellations or no-shows may not be eligible for any refund.

8. No-Show Policy

If you fail to arrive within the reporting time specified by the venue or event organizer, your booking may be treated as a No-Show. No refunds will be provided for No-Show bookings unless otherwise approved by the venue.

9. Duplicate Payments

If you are charged more than once for the same booking due to a technical error, please contact our support team immediately. After verification, any eligible duplicate payment will be refunded to the original payment method.

10. Failed Transactions

If your payment is deducted but your booking is not confirmed:

  • Please contact Customer Support.
  • We will verify the transaction with the payment provider.
  • Eligible refunds will be processed after successful verification.

11. Event Cancellation or Venue Closure

If a venue or event organizer cancels an event before it takes place:

  • Refund eligibility will be determined by the venue or organizer.
  • GNL will assist users in coordinating with the venue but does not independently guarantee refunds.

12. Refund Processing Time

Where a refund is approved, it will generally be processed within 7–14 business days, depending on your payment method, banking partner, and payment service provider. Actual processing times may vary.

13. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • Change of personal plans.
  • Failure to carry valid identification.
  • Failure to meet the venue's age requirements.
  • Violation of venue dress code.
  • Refusal of entry due to venue policies.
  • Intoxication or misconduct.
  • Late arrival or No-Show.
  • Incorrect information provided by the user.
  • Failure to comply with the venue's rules and regulations.

14. Force Majeure

GNL shall not be liable for cancellations, delays, or interruptions caused by events beyond its reasonable control, including but not limited to natural disasters, government restrictions, public health emergencies, strikes, civil unrest, power failures, internet outages, technical failures, or acts of God.

Refunds in such circumstances shall be subject to the policies of the respective venue or event organizer and applicable law.

15. Contact Us

If you have any questions regarding cancellations or refunds, please contact us:

GNL PORTAL LLC — Global Night Life (GNL) Customer Support
Email: support@globalnightlife.club
Website: www.globalnightlife.club

Important Notice

  • Guest List confirmation does not guarantee entry.
  • Entry is strictly subject to profile and the venue's policies.
  • The respective club or venue has the sole discretion to grant or refuse entry.
  • Refunds are subject to this Policy and, where applicable, the policies of the respective venue or event organizer.